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Lonehill Systems
Lonehill Systems is a leading provider of SYSPRO software solutions for mixed-mode manufacturing and distribution companies. The company is dedicated to optimizing the growth, productivity, and efficiency of its customers and continuously strives to improve its services to maintain the highest possible standards of customer satisfaction.
The Challenge
Lonehill and SYSPRO needed to work closely together to overcome the shift in business-as-usual once the revised PartnerUP program was introduced.
The Solution
Lonehill standardized on SYSPRO as its product offering of choice for its diverse customer base.
The Outcome
With more than 320 customers in the US, Lonehill has proven its ability to successfully meet the needs of small and mid-sized organizations.
Why SYSPRO?
The relationship between Lonehill Systems and SYSPRO began in South Africa prior to Lonehill establishing operations in the US, and the two companies have been helping manufacturers and distributors of all types for more than 30 years.
John Edgar, President, Owner and CEO of Lonehill Systems, says SYSPRO has many strengths. “The SYSPRO Sales team we’ve been working with over the years is phenomenal,” he says. “I think of them as an extension to SYSPRO, and the collaboration between our two companies has led to fantastic success which has seen us sign as many as 36 new customers in one year. SYSPRO’s staff stand out for their dedication and belief in the product and the company.”
Lonehill’s President Kim Nel, agrees. “SYSPRO’s improved approach to communication has opened the door to a deeper understanding of the product. I use the PartnerUP portal every day to access the various zones from one central spot. The search function is great and if there’s anything I can’t find someone’s always willing to help.”
The partnership journey
Lonehill Systems first became a SYSPRO United States partner in 1995, and today is positioned as an Elite Partner on the SYSPRO PartnerUP program. “We see ourselves as an extension of SYSPRO as well as of our customers,” Nel says. “Lonehill is a family business and so there is a good cultural fit with SYSPRO. Since we signed our first partnership agreement with SYSPRO, the relationship has done nothing but build our customer base. Some of the customers we signed up to SYSPRO in 1995 are still Lonehill customers today, which is a significant selling point with new prospects.”Nel joined Lonehill in 2010 and found it easy to get to know the SYSPRO staff. “SYSPRO staff were always willing to pull out all the stops to support us, regardless of the requirement,” she says.
Moving forward
“There’s no doubt we’re on a positive track. I’m looking forward to the new, more centralized portal with its higher level of self-service capability, as well as to continuing the relationship and ensuring the business continues to grow. There are a lot of exciting things SYSPRO is doing with the partners and I am confident our relationship will grow from strength to strength,” Nel says.
Lonehill Systems
Lonehill Systems is a leading provider of established ERP Software Solutions for mixed-mode manufacturing and distribution companies. With a very strong and diverse customer base, Lonehill Systems has proven its ability to successfully meet the needs of small and mid-sized organizations while creating the industry hallmark of stability and customer satisfaction. Founded in 1978, Lonehill Systems has acquired the knowledge of manufacturing, distribution and accounting aspects of a wide variety of companies on three continents. Lonehill Systems is partnered with SYSPRO, a leading ERP software provider, to provide you with the best options and the latest technology to meet your company’s needs. Lonehill is dedicated to optimizing the growth, productivity and efficiency of our customers and continuously strives to improve our products and services to establish the highest possible standards of customer satisfaction.
